Add and manage a Webex site in Control Hub

Modified on Thu, 22 Sep 2022 at 06:00 AM

You can configure and manage Webex sites in Control Hub. You can add and delete Webex sites, and redistribute licenses from old Webex sites to new ones.

This article is focused on site administrators, who manage enterprise accounts. If you have a personal account for Webex Meetings, see manage my account for more information.

General Limitations

Webex site management, such as adding, deleting, or editing, will be unavailable until the pending action for a Webex site is complete.
Pending actions typically take up to 24 hours to complete, but may take longer.
We recommend that you don't perform any user management related tasks until the pending action for a Webex site is completed.

Add a Webex site in Control Hub

You can add Webex sites in Control Hub, and decide if you want to manage your users in Webex Site Administration or in Control Hub.

If you purchased Webex services from a partner, contact the partner if you want to manage the Webex site in Control Hub.

In the left navigation pane under Services, click Meeting.

Click Add Site.

Choose the subscription to add your new site to, and select Next.

Click Next.

Enter the site name, time zone, and choose where you want to manage your users.

To ensure that your site receives access to features before the normal deployment cycle, select the checkbox for Set up Webex site for early release. You can't change this setting later.

Select Add Site and then choose Next.

Choose the time zone where most of your users are.

Distribute licenses across sites, and then select Save.

Delete a Webex site in Control Hub

You can delete Webex sites managed in Control Hub. You must have at least one Webex site associated with your subscription.

When you delete a Webex site, you lose all the recordings that are associated with that site. It's a good idea to download Webex recordings before deleting your site.
After the Webex site has been deleted, scheduled meetings on that site won't work anymore. You needs to educate your users to use a different or new Webex site for their meetings.

In the left navigation pane under Services, click Meeting.

Select the site that you want to delete, and then click Delete Site.

Click Delete.

This action CANNOT be undone.

Redistribute the licenses that are associated with the site you're deleting, and Click Delete.

Rename a Webex site in Control Hub

If you want to rename a Webex site, you can follow the steps in Rename your Webex site in Control Hub.

Redistribute Webex licenses in Control Hub

You can use Control Hub to redistribute licenses to your other Webex sites. This process is beneficial if you must switch people in your organization to a different Webex site. This option is only available if you manage more than one Webex site in the Control Hub.

1	Sign in to Control Hub.
2	In the left navigation pane under Services, click Meeting.
3	Select a site, and then click Redistribute under Licenses and Users.
4	Redistribute licenses, and select Save.

Determine your Webex site version in Control Hub

Different Webex site versions can have different features, so it's a good idea to know what version you have.

1	Sign in to Control Hub.
2	In the left navigation pane under Services, click Meeting.
3	Select your website, and click Configure Site.
4	Under Common Settings select Site Information.
5	The site's page and client versions appear under Site Information.

Webex site management in Control Hub

There are a few differences that you come across when managing a Webex site in Control Hub instead of Webex Site Administration. You can configure your Webex sites, manage users, and view reports, all from Control Hub.

Some Webex Site Aministration features and options that are not available when you use Control Hub to manage your Webex site are:

Security Options.
- Specify lock out account after [n] failed attempts to log in.
- Deactivate account after [n] days of inactivity.
- Specify options to display when a user forgets their password.
- Show security check in the signup form.
- Manage password requirements.
- Self registration.

View reports

1	Sign in to Control Hub.
2	In the left navigation pane under Monitoring, click Analytics and select the service to generate reports for. For more information about how to interpret the reports, see Analytics for your Cloud Collaboration portfolio.

Set default version for new Webex sites

Cisco Partners can set the default Webex version that installs on new sites. If default version installation is enabled, you cannot change the minimum site version on a per-customer basis. This setting doesn't affect customers whose sites were already provisioned before hand.

1	Sign in to Partner Hub.
2	In the left navigation pane under Settings, scroll to Webex.
3	Under Cisco Webex Teams Application Version, check Provision new Webex Sites with the latest client version, or uncheck that box and select a different Webex version from the drop-down list.